Exchange & Quality Policy
Our commitment is to deliver perfect products every single time. Read through our standard policy designed to ensure product authenticity and hygiene.
Hygiene First
To preserve absolute cosmetic hygiene, personal care items once delivered are final-sale and kept reserved exclusively for you.
Hassle-Free Exchange
Received a damaged or wrong product? Don't worry, we will instantly arrange a fresh brand-new replacement for you.
100% Quality Secure
Every single package is transit-insured. Any genuine operational error is fully protected by our team.
General Guidelines
At IT'S ME, we maintain premium safety standards across all our products. Please keep the following points in mind regarding your order:
- Replacement Cover: All orders are eligible for a replacement or exchange if they are found to be damaged during transit, missing, or incorrect.
- No-Return Policy: Due to health, personal hygiene, and safety regulations of cosmetic items, we are unable to accept returns or offer refunds once the order is delivered.
- Discrepancy Period: Any issue regarding the received products must be reported to our customer care team within 24 to 48 hours of delivery.
How to Request an Exchange
If your item qualifies for a replacement, the process is incredibly simple:
1. Share Details
Send an email to our support desk with your Order ID and contact details.
2. Attach Proof
Include a clear unboxing video or images showing the issue with the product/packaging.
3. Review & Approve
Our team will verify the details within 24 business hours and approve the exchange request.
4. Express Dispatch
A fresh new product will be dispatched immediately via express delivery to your doorstep.
Need Any Assistance?
If you have any questions or unique issues with your delivery, our dedicated support team is always here to resolve them seamlessly.
📧 info@itsmeonline.in 📞 +91 9000993693
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