FAQS ✦
Frequently Asked Questions
Everything you need to know about IT'S ME products, orders and support.
1. Are your products suitable for all skin types?
+Most of our products are formulated for a wide range of skin types. Please review product details before purchase.
2. Are your products cruelty-free?
+Yes, we do not test our products on animals.
3. What ingredients are used in your products?
+Ingredients are listed on each product page for complete transparency.
4. How can I choose the right shade?
+Check our shade guide or contact customer support for recommendations.
5. Are your products safe for daily use?
+Yes, our products are designed for regular use when used as directed.
6. How do I place an order?
+Browse products, add items to cart, and proceed through checkout.
7. What payment methods do you accept?
+We accept UPI, credit cards, debit cards, net banking and selected wallets.
8. Do you offer Cash on Delivery (COD)?
+Yes, COD is available on eligible pin codes.
9. How long does shipping take?
+Most orders arrive within 2–7 business days depending on location.
10. How can I track my order?
+Tracking details are shared via email and SMS once your order ships.
11. Can I cancel or change my order?
+Contact support immediately after ordering. Changes depend on processing status.
12. What should I do if I receive a damaged product?
+Email us within 24 hours with photos and order details.
13. Do you accept returns or exchanges?
+Please refer to our Refund Policy for eligibility and procedures.
14. How can I contact customer support?
+Email us at info@itsmeonline.in or call our support team.
15. Do you offer discounts or special offers?
+Yes. Subscribe to our newsletter and follow our social channels for updates.
